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ChargeBack

UK-registered · SRA-regulated leadership

Lost money to a scam? Get a clear plan for what to do next.

We review what happened, trace where the money went, and prepare strong documentation for your bank, exchange, or the authorities — starting with a free consultation.

  • Free, confidential consultation
  • No recovery guarantees, ever

Free consultation

Confidential · no obligation

Briefly: what happened and who you paid. Never include passwords, seed phrases, or one-time codes.

Registered UK company

Company No. 11938271

Led by an SRA-regulated lawyer

In association with Mayfairs Law Limited

No recovery guarantees

We never promise your money back

Investigations led by a Certified Fraud Examiner (CFE)

Scam types we assess

Whatever form the fraud took, the first step is the same

A clear assessment of what happened, what evidence exists, and which channels may apply. Select the category closest to your situation.

Services & pricing

A free consultation, then investigations you commission

No percentage-of-recovery fees, no open-ended retainers. The consultation is free; any investigation, tracing, or report is a defined, paid professional service scoped and quoted in writing first.

Free Consultation

Start here

A confidential conversation to understand what happened, review your situation, and explain whether and how our paid services could help.

Free

No obligation

  • Structured review of your case
  • Honest view of your realistic options
  • Clear explanation of any paid next steps
  • No obligation to proceed

A consultation is a discussion, not an investigation, and does not predict any outcome.

Learn more

Case Documentation Review

We review the records you already hold, identify gaps, and organise everything into a coherent, shareable case file.

£390

One-off fee

  • Document inventory and gap analysis
  • Chronological case timeline
  • Evidence-preservation guidance
  • Organised case file for third parties

A paid service. Scope and fee are agreed in writing before any work begins.

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Payment Dispute Support

Help preparing accurate, complete dispute submissions for your bank or card issuer to consider.

£590

One-off fee

  • Dispute-channel mapping for your payment type
  • Deadline and rule awareness
  • Structured submission preparation
  • Response and follow-up guidance

A paid service. Dispute decisions are made solely by banks, card schemes, and payment providers.

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Fraud Investigation Report

Most in-depth

A written report setting out the facts, the payment flows, the entities involved, and the open questions in your case.

From £990

Fixed quote per case

  • Fact and timeline reconstruction
  • Payment-flow analysis
  • Entity and website documentation
  • Findings you can share with third parties

A paid service. A report documents findings; it does not decide disputes or guarantee any recovery.

Learn more

Crypto Transaction Tracing Report

Analysis of public blockchain records to document where traced funds moved after leaving your control.

From £1,490

Fixed quote per case

  • On-chain transaction-path analysis
  • Address clustering where supportable
  • Exchange deposit-point identification where visible
  • Report formatted for banks, exchanges, or police

A paid service. Tracing documents transaction paths on public ledgers; it cannot reverse transactions or unmask wallet owners by itself.

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Extended Case Support

Ongoing documentation and coordination support for complex, multi-payment, or cross-border cases.

From £1,990

Scoped per case

  • Dedicated case coordinator
  • Multi-channel submission tracking
  • Additional analysis as new facts emerge
  • Referrals to independent professionals when appropriate

A paid service that continues only while it adds documented value; we tell you when it does not.

Learn more

Your first consultation is free. Prices shown are for defined, one-off professional services and are always confirmed in writing before any work begins.

How it works

A clear process, with no surprises

Each step has a defined purpose and deliverable. You approve every paid scope in writing before it begins.

  1. Book your free consultation

    Complete the consultation form with what happened, how you paid, and roughly how much was lost.

    Your action: 10 minutes to describe the incident honestly.

  2. Free case review

    An analyst reviews whether the case type, timeline, and jurisdiction are ones where our work can add real value — at no cost and with no obligation.

    Your action: none — we contact you within two business days.

  3. Agree scope, then collect evidence

    If you commission an investigation, we agree the scope and fee in writing, then request specific documents through a verified channel and organise them into a case file.

    Your action: approve the quote, then share the records you hold.

  4. Transaction and document analysis

    We reconstruct the payment flows — including on-chain paths where crypto is involved — and test the timeline against the evidence.

    Your action: answer clarifying questions as they arise.

  5. Written findings and next-step plan

    You receive a clear written summary of findings, applicable dispute or complaint channels, and recommended next steps.

    Your action: decide which recommendations you want to pursue.

  6. Optional implementation support

    Where useful, we help prepare submissions to banks, payment providers, or authorities, and coordinate with independent professionals.

    Your action: approve each scope in writing before it begins.

Every outcome depends on the facts of the case and on decisions made by banks, payment providers, authorities, and other independent third parties. No step in this process guarantees recovery.

How to know we're legitimate

Being cautious after fraud is smart. Here's how to check us.

Fake 'recovery' services deliberately target people who have already been scammed. Use this list to judge us — and any service that contacts you.

If anyone contacts you out of the blue claiming to have found your money, asks for an upfront fee to release it, or requests any of the details above, stop and report it to your bank and local authorities.

  • We never guarantee recovery. Any service that promises to get your money back is a warning sign — wherever you find it.
  • We never ask for your passwords, wallet seed phrases, private keys, one-time codes, or remote access to your device.
  • Your first consultation is free, and you are never pressured to continue.
  • We tell you honestly when we cannot help — and point you to the right channel instead.

Questions, answered honestly

Frequently asked questions

Straight answers — including to the questions where the honest answer is 'no one can promise that'.

View all questions

Start here

Start with a free, confidential consultation.

Tell us what happened. We will review the information and explain whether our services are relevant — and, if you choose to proceed, exactly what any investigation would involve and cost.

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